LATEST GENESYS GCX-WFM DUMPS PPT | EXAM GCX-WFM SIMULATOR ONLINE

Latest Genesys GCX-WFM Dumps Ppt | Exam GCX-WFM Simulator Online

Latest Genesys GCX-WFM Dumps Ppt | Exam GCX-WFM Simulator Online

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q67-Q72):

NEW QUESTION # 67
In Genesys Cloud, time-off requests are managed primarily within which interface?
Response:

  • A. Queue Assignment
  • B. Time-Off Requests Page
  • C. Management Unit
  • D. Schedule Editor

Answer: B


NEW QUESTION # 68
Which of the following is NOT a component of a management unit?
Response:

  • A. Service Goal Template
  • B. Queue Assignment
  • C. Schedule Forecasting
  • D. Agent Group

Answer: B


NEW QUESTION # 69
Which two elements can be adjusted when creating a load-based schedule?
(Choose two)
Response:

  • A. Agent availability
  • B. Activity code adherence
  • C. Shift start and end times
  • D. Forecasted call volume

Answer: C,D


NEW QUESTION # 70
What is the primary function of a work plan in Genesys Cloud?
Response:

  • A. To monitor real-time adherence
  • B. To assign specific call tasks to agents
  • C. To manage call quality metrics
  • D. To define shifts and work patterns for agents

Answer: D


NEW QUESTION # 71
In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to manage requests effectively?
(Choose two)
Response:

  • A. View agent availability during the requested period
  • B. Synchronize requests with real-time adherence data
  • C. Adjust shift adherence for time-off requests
  • D. Approve or deny time-off requests

Answer: A,D


NEW QUESTION # 72
......

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